Language First Ireland provides live online French language courses for secondary school students and adults in Ireland, with a particular focus on Junior Cycle and Leaving Certificate preparation.

Courses are delivered live via Zoom by a qualified French teacher, in small groups designed to encourage active participation and regular speaking practice.

Courses may be offered to students individually or in small groups, depending on the course and timetable.

These Terms & Conditions apply to all course registrations and purchases made through the Language First Ireland website.

By registering for a course and completing payment, the customer confirms that they have read, understood and accepted these Terms & Conditions.

For students under the age of 18, registration and acceptance of these Terms & Conditions must be completed by a parent or legal guardian.

Registration is completed online through the Language First Ireland website.

A registration is considered confirmed only when:

• the registration process has been completed;

• payment has been received; and

• the student has been allocated to a suitable course or group.

Submitting a registration form does not, by itself, guarantee a place.

Students are allocated to groups according to relevant criteria, which may include:

• school year;

• level of French;

• course requirements;

• availability; and

• preferred timetable, where possible.

Language First Ireland will make every reasonable effort to place students in a suitable group and, where possible, to accommodate their preferred timetable.

Group allocation cannot be guaranteed until registration and payment have been completed.

If a suitable group cannot be formed, Language First Ireland may offer an alternative group, timetable or course. If no suitable alternative is available, the customer will be entitled to a full refund of the amount paid for the affected course.

All course fees are displayed in euros (€) on the Language First Ireland website.

The applicable price is the price displayed at the time of purchase, unless an obvious pricing error has occurred.

Payment must be completed through the payment methods available on the website and, unless otherwise agreed in writing, must be received before the course begins.

A place on a course is not considered confirmed until the required payment has been received.

Language First Ireland reserves the right to update course prices for future registrations. Any price change will not affect a course that has already been purchased and paid for.

Courses are delivered live online via Zoom.

Students are responsible for ensuring that they have:

• a reliable internet connection;

• a suitable computer or tablet;

• a working microphone; and

• a webcam.

Students are expected to join lessons on time and to participate actively.

Parents or guardians are responsible for ensuring that younger students have the necessary equipment and a suitable environment for attending online lessons.

Language First Ireland cannot be held responsible for technical problems originating from the student's equipment, internet connection or home environment.

If a student is unable to attend a scheduled lesson, the lesson will normally not be rescheduled or refunded.

Missed lessons due to the student's absence do not normally entitle the student or parent to a refund or replacement lesson.

Lesson recordings are not routinely provided.

Language First Ireland may, at its discretion, provide additional materials or guidance following an absence, but this is not guaranteed.

Cancellation by the customer

Customers who wish to cancel a course should contact Language First Ireland in writing as soon as possible using the contact details provided on this website.

Cancellation and refund arrangements are set out in the Cancellation & Refund Policy published on this website.

Nothing in these Terms & Conditions limits or excludes any statutory consumer rights that apply under Irish law.

Statutory right to cancel online purchases

Where a statutory right of withdrawal applies to an online purchase, consumers generally have a 14-day withdrawal period from the date the service contract is entered into.

The customer does not need to provide a reason for exercising this statutory right.

If the customer expressly requests that the course begins during the 14-day withdrawal period, and the customer subsequently exercises their right to cancel, Language First Ireland may be entitled to charge for the proportion of the service supplied up to the point of cancellation, in accordance with applicable Irish consumer law.

Where a service has been fully performed within the withdrawal period following the customer's express request and acknowledgement of the consequences, the statutory right to withdraw may no longer apply.

These statutory rights apply in addition to any cancellation or refund rights offered by Language First Ireland under its own Cancellation & Refund Policy.

How to exercise the statutory right to cancel

To exercise a statutory right of withdrawal, the customer must clearly inform Language First Ireland of their decision to cancel before the applicable withdrawal period expires.

A cancellation request may be sent in writing using the contact details provided on this website.

Customers may use the following wording:

I hereby give notice that I wish to cancel my contract for the following course:
Course name:
Student name:
Date of purchase:
Customer name:
Date:

Where a refund is legally due, it will be processed in accordance with applicable Irish consumer law.

Language First Ireland aims to operate courses as advertised. However, circumstances may occasionally require reasonable changes.

Courses may be subject to a minimum number of participants.

If insufficient registrations are received to run a course as planned, Language First Ireland may:

• postpone the course;

• merge groups where appropriate;

• offer an alternative timetable;

• offer an alternative suitable course; or

• cancel the course.

Where Language First Ireland cancels a course and no suitable alternative is accepted or available, a full refund will be provided for the affected course.

Language First Ireland may also make reasonable changes to lesson times, group composition or course arrangements before the course begins where necessary for operational or educational reasons.

Where a significant change materially affects the course purchased, Language First Ireland will communicate the change to the customer and, where appropriate, offer a suitable alternative or refund.

Language First Ireland may also need to cancel, postpone or modify a course in exceptional circumstances, including teacher illness, force majeure or technical circumstances beyond its reasonable control.

Where possible, an alternative arrangement will be offered.

If no suitable alternative is available, any refund due will be processed in accordance with applicable consumer law and the Cancellation & Refund Policy.

Student Conduct

Students are expected to behave respectfully towards the teacher and other participants.

Students must not engage in behaviour that is abusive, threatening, discriminatory, disruptive or otherwise inappropriate during lessons or in connection with Language First Ireland courses.

Language First Ireland reserves the right to take appropriate action where a student's behaviour seriously disrupts a lesson or affects the learning experience of other participants.

In serious cases, Language First Ireland may remove a student from a course.

Any decision to remove a student will be made having regard to the circumstances and applicable consumer rights.

Intellectual Property

All teaching materials, worksheets, presentations, exercises, videos and other resources created or supplied by Language First Ireland remain the intellectual property of Language First Ireland or their respective copyright owners.

Materials provided as part of a course are supplied for the personal educational use of registered students only.

Unless expressly authorised in writing, course materials may not be:

• copied for commercial purposes;

• reproduced;

• redistributed;

• shared with persons who are not registered students;

• published online;

• sold or commercially exploited.

Students and parents may make reasonable personal use of materials supplied as part of the course.

Privacy

Personal information is processed in accordance with the Language First Ireland Privacy Policy.

Language First Ireland only collects and uses personal information necessary for the administration of courses, communication with customers and the provision of its services, in accordance with applicable data protection law.

Complaints

Language First Ireland aims to provide a high-quality learning experience and welcomes feedback.

If a customer has a concern or complaint regarding a course or service, they should contact Language First Ireland in writing as soon as reasonably possible, providing sufficient information for the matter to be investigated.

Language First Ireland will make reasonable efforts to investigate and respond to complaints promptly and fairly.

Nothing in this complaints procedure affects any statutory rights available to consumers.

Limitation of Liability

Language First Ireland will provide its services with reasonable care and skill and in accordance with applicable Irish consumer law.

Language First Ireland is not responsible for losses or disruption caused by circumstances outside its reasonable control, including problems with a student's internet connection, equipment or home environment.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by Irish law, or affects any statutory consumer rights that cannot lawfully be excluded or limited.

Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Any disputes will be subject to the jurisdiction of the Irish courts, subject to any mandatory consumer rights regarding applicable jurisdiction.